Frequently Asked Questions

Payments:

What methods of payments does Junior Tribe Co accept?

We accept all major credit cards except Amex. We also accept Afterpay and Humm. Learn more about using Afterpay here.

Do I need a Junior Tribe Co account to place an online order?

No, you can check out as a guest. However we do recommend setting up an account to make it easier for you to keep track of your shipment, update your delivery address and easily repeat orders you’ve made without having to start from scratch.

Does Junior Tribe Co cover the costs of import taxes?

No, we do not cover the cost of import taxes or duties as these vary greatly from country to country. For more information on duties and taxes to your country, please see our shipping page.

Inventory and Stock:

Are Junior Tribe Co products stocked in any retail stores?

Yes! We have stockists in Australia the United States and the United Kingdom. Please view our stockists page here to find your nearest store.

When do you restock sold out items?

Many of our limited edition prints are made in small batches, are very popular and often sell out quickly. If you’ve fallen in love with a specific print, please contact us to see if and when it may be back in stock.

Discounts:

Where do I enter a discount code?

You can enter and apply your Junior Tribe Co discount code in the ‘gift card and discount code section found in the final stage of checkout.

Returns:

What if I’ve received a damaged item?

We stand by our quality and offer a 12 month warranty against manufacturing defects on all of our modern cloth nappies. For more information about our Product Warranty please view our warranties page here. In the unlikely event that you’ve received a delivery that isn’t up to expectations, please complete our returns form here.

How to I return my item?

Please visit our returns page to find instructions on how to make a return using the form.

Ethics and Standards:

Where are your products made?

Our prints are designed locally in the Byron Bay Hinterland by artists and the products are produced in accredited factories in China. We’re rigorous in our selection process and only work with factories that meet proven ethical standards for workforce and for the benefit of the environment.

 

For any more questions you may have, please contact us:

Live Chat

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